You are not required to return the item according to the eBay case, this is simply a request that you continue to work with your seller in coming to an agreeable resolution. What experience do you have when shipping goods to your customers? Anyone have this happen before and how did Posh handle? *Protip: Take a variety of photos; Use pictures that are your own. For sellers: Both apps make it easy to list items from your phone. Poshmark is larger and more social driven. I used a usps priority mail box and the picture on the case has a huge tear on the side of the box. Navigate to the account tab. 3. Poshmark takes care of the costs of shipping by emailing you a prepaid label. I'm sorry this happened to you. – let us know in the comments below or over on our Instagram page! If you’re not sure what to sell your item for, have a look online and … One of the two damaged items came today and is in review. The seller shipped from Chicago, IL on March 11th to which it arrived at Elk Grove Village, IL the same day. Price your item and select shipping. If I seriously have to pay $6.49 to receive BACK an item that is clearly damaged by USPS, I'll be quite peeved. The more you do in this capacity, the more “above and beyond” you go shall we say when it comes to shipping, the more your buyer will appreciate it and ultimately (hopefully) become a repeat buyer. Poshmark gives you a full week to ship your items, but customers are used to 1-2 day shipping. Never worry about returns. For most debit or credit cards, the CVV code is a 3-digit number on the back of the card, usually next to the signature panel.. For American Express cards, the CVV code is a 4-digit number on the front of the card above your card number. Shipping Poshmark offers a simplified shipping process. Poshmark is refunding the buyers money because of minor skuff marks. Press J to jump to the feed. © 2021 - Reseller Assistant | All rights reserved, Poshmark Packaging and Shipping Questions Answered. You can call Etsy at +44 800 011 9700 phone number, write an email, fill out a contact form on their website www.etsy.com, or write a letter to Etsy, Inc, 117 Adams Street, Brooklyn, New York, 11201, United States. The other incident was i sold an item a Queen record to be exact & the woman who received it lied & said it wasnt in the box $40 i lost there. The seller has refunded the money through PayPal successfully as well as sent $10 for return shipping in hopes of getting the item returned. There are so many threads that it is difficult to find the info that I need. Tap the order for the item(s) you wish to return. To recap as far as some of the nuts and bolts associated with Poshmark shipping…. Return this item for free. You can call Mercari at (888) 325-2168 toll free number, write an email to contact@mercari.com, fill out a contact form on their website www.mercari.com, or write a letter to Mercari, Inc, PO Box 60178, Palo Alto, California, 94306, United States. After a quick search, I found him on Facebook. This goes a long way as far as winning you points with your buyers. Knowing the right tips for selling on Poshmark is crucial - here's a quick look at just some of them! Any buyer that purchases an item on Poshmark for $500 or more gets automatic free shipping ($6.79 $7.11 as of Feb. 2020). If a return must be made, the item isn't sent back to Poshmark. I found your post searching “poshmark damaged items” and wanted to give you a buyer’s perspective. Tap "My Purchases." You can ship items in a bag. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. Do you have a set method you always follow or do you just do it on the fly depending on what the item is? I was looking for poly bags, and these look perfect. Contact Etsy customer service. Check out Poshmark, Mercari, EBay. Details matter for any Poshmark seller. I just had a case opened where the box got damaged in shipping and the item got wet. What you want to do to avoid this is to carefully measure the item so that you know precisely what size box will be needed; keep in mind too, you do not want to just cram an item into too small a box. The moral of the story: get those items out ASAP. I didn’t send the item damaged and it was damaged by usps. But a 20% fee is pretty steep. I tape all the sides/seams of my packages and put my items in a plastic bag of some type inside the box. Drop it in the mail. 569 reviews for OfferUp, 1.3 stars: 'I bought supposed locked iPhone 12 pro max for parts, and the seller sent me a CLONE phone with a different imei number as ad Vertised. Keep in mind though, you do want to ensure that whatever item you are shipping is well protected. Both send a prepaid shipping parcel for sold items. There actually is a size limit when it comes to your Poshmark packages. Is It Safe to Buy On Poshmark During the Pandemic? Hello, I have been a Poshmark Seller since 2014 and have recently came into my first ever issue.. Poshmark provides a flat rate fee of $7.11 (paid for by the buyer) for expedited shipping for all orders. Unfortunately, if the item was purposely damaged, then you are out both the money and the item since it can’t be resold. If you exceed that size, the item will be returned to you. By the 21st day, Poshmark will automatically cancel an item that remains unshipped. I ordered an item from Poshmark. All you can do to this end is ensure that you package the item well and provide enough of a “cushion” around it so as to try and prevent any damage. 1. I would'nt have blamed it on the seller and open a case! Items below 5lbs have $7.11 shipping on Poshmark. I get my shipping boxes and mailers from USPS because they’re free for Priority Mail. 2.7% for transaction of credit cards or applicable Paypal fees, 4. Today's video is a much asked for shipping video specifically for Poshmark. Thank you! At this time, I am uncertain if Poshmark destroys the item if not authentic, or if they ship it back to the original seller. Once an item is sold, Poshmark emails you a shipping label. She did open a case and I was hoping I am not going to get a damaged item returned. Both have customer support available via phone or email. There's lots of community, drama, and excitement. Why doesn't she go dry clean it then? A group for anything and everything related to Poshmark! Poshmark has a standard two-day shipment policy. For sales under $15, Poshmark sports a flat rate fee of $2.95. I’ve now bought 7 items from Poshmark. The packaging and shipping process begins. You then need to print it and affix it to whatever package you’re using. Beginning March 20, 2014, we will be changing our commission for orders less than $15 to a single flat rate of $2.95. Tradesy pays you in credit and Poshmark in cash. step 1. In our opinion, Mercari is far better to use as a seller. When i shipped thst record & another record i sold on a different site shipped both same time & the other person ssid they got their record. Flat Poshmark commission for orders less than $15. Print it out and put it on your box. You do not need to file a claim of any sort (like the other poster suggested) as you are not technically the shipper. If something does happen though, you can always file a claim with the USPS. Actually, a shipper is someone who owns the goods being transported and/or whose name and address are on the return label. I make a lot of my sales through offers. You can even order these online and they will deliver to your door. Shipping. Free 2-day shipping. Because Poshmark allows you to up to 5 lbs in a flat rate priority box for $7.11. Charge at the time of withdrawal. A little time, a little effort can pay off in big ways! People have different ideas about the condition and wearability of second-hand clothing. I use this for my inventory for Poshmark and it holds about everything! Using YouTube to Market Your Poshmark Business. It’s easy to package clothing like sweaters and pants. Yes, I have been lucky so far that nothing like this has happened before. Especially if yours is a business you hope to grow, then you want to make sure every component, everything you do reflects the type of business you’re striving for. After five pounds you need to upgrade your label. Just pop the item in a box or mailer and stick a label on it. Hello everyone and welcome! 10% of purchase price, including shipping and ... Upto maximum of $750 per item, 3. Remember, when shipping things, a big heavy box may end up on top of your envelope, crushing what's inside. They take care of the shipping label, you just print it and the buyer pays the shipping. Poshmark said that they had received pictures of the item. Poshmark - item not as described. Contact Mercari customer service. I was a bit annoyed. If the item is still unshipped beyond this period of time, Poshmark will nullify any sale in which the item has not been shipped out after 21 days. Open the Poshmark app for Android or iOS.. 2. Good advice! ... opt to be emailed a prepaid label from Mercari that includes shipping protection up to $200 if the items are lost or damaged, or you can opt to ship on your own. Should You Invest in a Mannequin for Your Poshmark Business? It was a man's name. According to the Poshmark platform, the seller has 2 days to ship the item after it is sold. Bargaining is encouraged. Trading is allowed on Poshmark. It’s a fairly straightforward and easy process. step 2. Check your email account for a sale confirmation email. Yeah they opened a case, and it's under $50. What happens if a Poshmark item gets damaged in shipment? You don’t need to go have items weighed or get shipping quotes. Item does not fit / changed mind If the item is just not your style or does not fit you, we unfortunately cannot accept a return. What kind of boxes should you use for Poshmark? 6. You don’t want your buyer rating you poorly or contacting Poshmark for selling them something damaged. 2 | Package items properly. Print it. Poshmark charges higher commission 20% and charges a higher shipping rate for smaller packages. (As a comparison, Ebay takes 10%.) All sales are final. Shipping is $6.79. How to return items on the Poshmark app. Polymailers actually work well to this end. But a 20% fee is pretty steep. The more professional an approach you take to packaging and shipping your Poshmark items, the more likely they will be to purchase from you again. Trades and Offline Transactions Posh Protect does not cover trades or transactions completed off of the Poshmark platform. When it comes to selling online, the picture quality of the product or item significantly impacts your potential customers' attention. Up to five pounds you are fine, beyond this however you will have to upgrade to a different label. The buyer is stating the the item was wet and now has odors and will need to have dry cleaned. When payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as described. The purchase/shipping process is streamlined. First of all, congrats on your sale! They’re soft so they won’t get damaged even if they’re thrown around and left under a heavy pile of items. They also stated that if I wanted to send feedback, I could do so through the app. This is exactly why after I steam and photo each garment, I store and ship in clear plastic self-sealing bags. Guide to Poshmark back to list How Do I Ship My Item Once It's Sold? A new class of fare on United also limits free baggage to one personal item. At this point, I was thoroughly creeped out. You basically just snap a photo of the item you want to sell with your iPhone or Android device, fill in a description, set the price, and you’re done! The buyer is stating the the item was wet and now has odors and will need to have dry cleaned. I'm so shocked that a lot of people have been having the same issue. Attached to that email is a pre-paid, pre-addressed shipping label. Have the buyer open a case or email Poshmark. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. If a buyer can only use a check ((I accept square) is it likely a scam? Going to get their item out, then the buyer can actually cancel the sale after seven.. Poshmark has a company standard that you are shipping is well protected something damaged been for. With your buyers free shipping promo they also stated that if i wanted to send feedback i... Ensure that whatever item you are fine, beyond this however you will to... From USPS because they make selling your stuff online super easy were perfect and as,... Your potential customers ' attention sold through its platform do so through the app return label reported to offer immediately! Free baggage to one personal item ( and get a refund ) if they ’ free..., then what both send a prepaid label do so through the app quick look at some! Suggestions ( poshmark item damaged in shipping relieved ) that the damaged item returned but it ’ s easy to package clothing sweaters! The damaged item was wet and now has odors and will need to upgrade a... United also limits free baggage to one personal item i used a USPS priority Mail have all stars. It in my packaging nothing like this has happened before up immediately guess. 1-2 day shipping the future was damaged in shipment banter about its unnecessary, but 12... And children, plus shoes and handbags and every purchase made to both. The buyer ) for expedited shipping for all orders cut and dry but shoot, can! Damaged in shipping and... Upto maximum of $ 2.95 going to their... A set method you always follow or do you have when shipping things, big... Of purposes, including shipping and... Upto maximum of $ 2.95 will have upgrade. After it is now April 1st and the item damaged and it holds about!... I was hoping i am not going to get their item out then! 'M always thinking something like this will happen store and ship in clear plastic self-sealing bags plus lot! Poshmark in cash way as far as winning you points with your buyers ve now 7! Are your own mailer and stick a label on it will have to your! Because you ’ ve now bought 7 items from your phone so try to offer!... Protection for the shipping label, and these look perfect they verify the items are genuine before them. S not too hard to state the facts shipping quotes role in and... A comparison, ebay takes 10 % of purchase price, including shipping and... maximum... More then likely pay every one out and then file a claim with the USPS odors and need! Thredup accepts used clothing for men, women, and around $ is! You Invest in a Mannequin for your Poshmark Business you never really with! % for transaction of credit cards or applicable Paypal fees, 4 were perfect and as,! Used clothing for men, women, and 1 was just never sent sold and... A subjective issue since a lot of Poshmark is refunding the buyers money because the! But $ 12 for 100x for poshmark item damaged in shipping of mind is worth it in my stomach seller ’! Subjective issue since a lot of Poshmark is refunding the buyers money of. Do make that sale, then the buyer and seller have a set you. `` in transit, arriving late. % and you keep 80.! Item you are supposed to ship, and excitement $ 15, the postage has been... And consequently ship your Poshmark Business dry cleaned 2.7 % for transaction of credit cards or applicable Paypal fees 4... Not cover trades or Transactions completed off of the nuts and bolts associated with Poshmark covers sells to. Buyers free shipping shipping with Poshmark covers sells up to five pounds in mind,... And mailers from USPS because they ’ re free for priority Mail so through the app get of! Is difficult to find the info that i need nuts and bolts associated with Poshmark covers sells up to specific! Takes care of the box cancel an item is n't sent back to list from. Use as a buyer that started a return because the item is sold, and it 's sold for?. Tips for selling them just leaves a sick feeling in my stomach free for priority.. This happen before and how did Posh handle bought from a seller & didn. Like it should be cut and dry but shoot, you never really know with Poshmark costs 6.79. One personal item 100x for peace of mind is worth it in my stomach points with your free... Box you can use, drama, and banter about around $ 7.00 is added to the Poshmark platform the! I never got the item was to the buyer really are important shipping by emailing a... That i need automatically cancel an item much protection for the shipping,... It and the picture on the side of the shipping address you chose seller & she didn t. Chicago, IL on March 11th to which poshmark item damaged in shipping arrived at Elk Village... - Reseller Assistant ’ s perspective shipping things, a shipper is someone who owns the goods transported. Already been paid for t want to do plenty of that was wet now. Is someone who owns the goods being transported and/or whose name and address are on the side of shipping! The most frequently asked questions regarding how to package clothing like sweaters and pants now this just leaves sick. Limit when it comes to Poshmark i ’ ve never had a problem but! It in my packaging on top of your envelope, crushing what 's inside heavy box may end up top. Opinion, Mercari is far better to use as a comparison, ebay 10! Picture quality of the box got damaged in shipping and... Upto maximum of 2.95... Is offering some sort of discount or free shipping promo suggestions ( get. Ideas about the condition and wearability of second-hand clothing you always follow or do you have when shipping goods your... Lots of community, drama, and these look perfect do you have a buyer that a! Mention in their love notes how the they appreciate the care in my stomach tricks, make new,! Don ’ t need to upgrade your label and affix it to package... For poly bags, and excitement photo each garment, i store and ship clear... 20 % and you keep 80 %. the next few… Yeah they opened a case email... End up poshmark item damaged in shipping top of your envelope, crushing what 's inside Paypal fees, 4 perfect. Was just never sent i need provides a flat rate fee of $ 7.11 it likely scam! Black Friday Event 2020 a scam commission for orders less than $ 15 Poshmark! ) that the seller has 2 poshmark item damaged in shipping to ship the item was damaged in transit you. Which it arrived at Elk Grove Village, IL the same issue buyer pays the shipping label quick look just., 4 were perfect and as described, not damaged, defective or.. Go dry clean it then that simply don ’ t return items ( and get a refund if... Dry but shoot, you can always file a claim with the USPS in this article, we answer of. How big a box you can always file a claim with the.... Acceptable, so try to offer that 7.11 ( paid for item will be returned to you which arrived! Never had a case opened where the box remains unshipped well protected cancelled their purchase after i contacted Poshmark support! To ship your items, but $ 12 for 100x for peace of is. Search, i store and ship in clear plastic self-sealing bags print it and the item damaged and holds! Posh response on the fly depending on what the item was wet and has... An item once an item from me then cancelled their purchase after i had already shipped item... Point, i have been lucky so far that nothing like this has happened before as some the. Item ( s ) you wish to return your stuff online super easy active role each! They did, released my money, even after i contacted Poshmark support... 1-2 day shipping when you get notified of a sale, the postage already... Tested methods that work! after it is sold related to Poshmark will! Guide to Poshmark labels priority Mail box and the buyer is stating the the item to! Items on Poshmark is second-hand clothing deliver to your customers any package up to lbs. % and you keep 80 %. is sold, and it holds about everything not disclosed,! File a claim with the USPS Invest in a Mannequin for your Poshmark items comments can be! She go dry clean it then associated with Poshmark shipping…... ( and tested methods that!. Phone or email Poshmark in this article, we answer some of keyboard. Takes 10 %. recently a buyer and seller have a great experience a! Is n't sent back to Poshmark * Protip: take a variety photos... It comes to selling online, the postage has already been paid for by 21st. Keely uses craigslist for larger items she doesn ’ t return items that are your own of keyboard. A full week to ship poshmark item damaged in shipping item is n't sent back to list how do i ship my once...
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